I'm constantly being asked: How do you rank #1 in Customer Satisfaction month after month Ross?
Here are my tips:
- Always take your clients call or respond back to them immediately.
- Keep them in the loop - every step of the way.
- Be upfront & honest with your customer's, even when it's hard.
- Give them the same advice you'd give your family/friend.
- Be kind, optimistic, and enthusiastic about what you do (action creates reaction).
- Look out for their best interest in everything you do.
- Truly make them feel that you appreciate their business.
From Irvine, to Tustin to Mission Viejo, to Ladera Ranch California I help my clients in various states and locations with Mortgage loans. Whether you're helping clients obtain the lowest mortgage rates, you're selling homes locally in Orange County California, or whatever your profession is - you can implement these tips to increase your customer satisfaction.